Practicing the Black Art (09/01)
Diagnosing RAM Errors in Vista
by Vinny La Bash, vlabash@comcast.net
Member of the Sarasota Personal Computer Users Group, Inc.
There is nothing useful that can happen in your
PC without RAM. That’s why it’s essential to
have high quality, reliable memory chips installed on your equipment.
Defective RAM shows up as application errors, messages that your
operating system is not quite right, and stop errors which bring your
system down hard and unexpectedly.
Testing you machine’s RAM with Vista’s Windows Memory
Diagnostic will either find your problem or assure you that your RAM is
in tip-top condition.
With your system up and running, close all
applications before launching the diagnostic tool to prevent data loss.
Click on the Start orb, select Control Panel, and click the System and
Maintenance icon. Select Administrative Tools, and from the right pane
click on the Memory Diagnostics Tool icon. An alternate way of starting
the tool is to click on the Start orb, type Memory in the Start Search
text box, and then click the Memory Diagnostics Tool icon.
When the dialog box appears left click on the portion
that starts with Restart now. The dialog box will close and your
computer will restart. Eventually the Windows Memory Diagnostic Tool’s
dialog box will appear and the test will begin automatically.
Watch the white progress bar as the test advances
through its various stages. You will be able to track progress as the
tool repeatedly writes information to memory and then reads the data to
verify that nothing changes from the write to the read.
The default is a standard memory test, but there are
two other types of memory tests available to you depending on how much
time you want to devote to testing, and how thorough you wish to be.
Pressing the F1 key will bring up the Options screen.
Locate the Test Mix section and choose either the
Basic or Extended mix. The Basic mix runs a decent basic test, but is
superficial in comparison to the Extended mix. Up to eight hours can be
required for the Extended mix, so don’t run it unless you have exhausted
all other options.
Each test mix was designed with certain default cache
settings which are optimized for that particular test mix. You can
change the defaults and create a custom mix of your own, but unless you
have an advanced level understanding of how memory works and is tested,
you are probably better off leaving the default settings alone.
Some analyses use the cache on the microprocessor to
see if the microprocessor is retrieving data properly from the memory
modules. Other tests disable this cache to force the microprocessor to
access all its data directly from the memory modules.
The tests are run twice, but by pressing the Tab key
you can access the Pass Count section and specify how many times you
want to repeat the tests. Make your changes and save them by pressing
F10.
Messages will appear on the Status area if problems
are found. If you wish to do other things while the tests are running,
you can because if problems are found the Windows Memory Diagnostic Tool
will reroute data around the trouble areas and allow Vista to restart
without crashing. When you return, look in the notification area to
access the test results. The System Event Log also stores the test
results. Look under MemoryDiagnosticResults.
What if Vista won’t boot? Start the system and
continually press the F8 key until the Windows Boot Manager appears. The
Windows Memory Diagnostic option is at the bottom of the screen and you
can select it with the arrow keys.
If it’s impossible to get to the Boot Manager, run
the tool from the Vista installation disk. Follow instructions until the
Install Now prompt appears. Look for and select the Repair
Your Computer option. You will find the Windows Memory Diagnostic
Tool on the System Recovery Options menu.
The Windows Memory Diagnostic Tool is an excellent utility, but it
sometimes delivers a false positive. In addition, many knowledgeable
people believe that hardware based testers are superior. Regardless, the
utility is an excellent diagnostic instrument provided it is used with
those limitations in mind. :
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Copyright 2009. This article is from the January 2009 issue of the
Sarasota PC Monitor, the official monthly publication of the Sarasota
Personal Computer Users Group, Inc., P.O. Box 15889, Sarasota, FL
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